Policies
Shipping
All orders are processed within 5–7 business days. Custom orders will take longer than 5–7 days — we'll confirm a timeline after your proof is approved. Orders placed on weekends or holidays begin processing the next business day. You'll receive a shipping confirmation email with tracking as soon as your order leaves.
We ship via USPS, UPS, and FedEx depending on your location and order size. Shipping rates are calculated at checkout based on weight and destination.
Standard shipping: 5–8 business days. Expedited shipping: 2–3 business days. Express shipping: 1–2 business days. Delivery times are estimates and may vary due to carrier delays or weather.
Yes, we ship internationally. Actual shipping cost is calculated at checkout and paid by the customer — no flat surcharge, no markup, just what the carrier charges us.
Lost or damaged in transit? Please file a claim directly with the shipping carrier (USPS, UPS, or FedEx) — they handle transit loss and damage. Bag flaw or manufacturing defect? That's on us — email cxadmin@cornographix.com within 7 days of delivery and we'll make it right.
Returns
Every bag we make is built to order or pulled from a limited run, so all sales are final — no returns, no refunds, no exchanges. Please double-check your line, speed, and colorway before checkout. If you're unsure which bag is right for you, message us before you buy — we'd rather help you pick the right set up front than watch you order the wrong one.
If your bags show up with a real flaw or defect from our shop (bad seam, wrong weight, missing stamp where one was ordered), that's on us. Email cxadmin@cornographix.com within 7 days of delivery with photos and your order number — we'll make it right.